Business Services Manager

Full-time, Continuing Appointment

Reference number: 134325633

About the position

As Australia’s first private, not-for-profit university, Bond University based in Robina on the Gold Coast seeks to be recognised internationally as a leading independent university, imbued with a spirit to innovate, a commitment to influence and a dedication to inspire tomorrow's professionals who share a personalised and transformational student experience.

Are you a strategic leader with a passion for operational excellence and team empowerment? We’re looking for an experienced Business Services Manager to play a pivotal role in shaping the success of our Faculty of Health Sciences and Medicine across five locations. This is more than just a management role — it’s a chance to:

Lead and inspire a skilled team of professional staff, cultivating a collaborative, solutions-focused culture that thrives on continuous improvement and innovation.
Elevate service delivery and drive operational excellence
Use your expertise to influence decision-making and support our strategy

Join Australia’s top university for teaching* and enjoy staff benefits including:

Free staff car parking
36.75 hour standard work week
Access to flexible work/work from home arrangements#
Up to 18/26 weeks of parental leave#
Generous salary packaging options for FBT and Non-FBT items#
17.5% of base salary leave loading
Staff wellbeing program
Free & Confidential Employee Assistance Program available for all staff
Study assistance for staff and dependents#
Corporate health and finance discounts
Onsite Medical Centre and Counselling Services
Onsite Sports Centre including gym, fitness classes and pool#

We are seeking a dynamic and experienced Business Services Manager to join our Faculty of Health Sciences and Medicine. This role is pivotal in providing high-level operational advice and support to the Faculty Business Director and senior staff, ensuring effective resource management, service delivery, and governance across our five locations. You will:

Lead and mentor a team across financial services, HR, executive support, and office operations.
Drive business improvement projects that streamline services and improve outcomes.
Build strong partnerships with internal and external stakeholders to support strategic initiatives.
Manage contracts, agreements, and compliance with a keen eye for detail and quality.
Implement operational plans that align with Faculty goals and university-wide strategies.
Implement and manage Faculty strategic and operational plans.

About the person

We are seeking someone who’s not just experienced, but strategic, proactive, and people-focused — someone who thrives in a dynamic environment and leads with confidence.

Essential Criteria:

A relevant degree or equivalent professional experience of at least 5 years in a senior operational or administrative role.
Demonstrated success leading high-performing teams across multiple sites.
Strong financial acumen and experience with HR and service contract management.
Change management and process improvement skills with a results-driven mindset.
Outstanding communication and stakeholder engagement abilities.

Desirable Criteria:

Qualifications in business, finance, or related disciplines.
Experience in higher education or healthcare environments.
Knowledge of Agile or LEAN methodologies.
Familiarity with Microsoft 365, including SharePoint, Power BI, and Power Automate.

Salary details

The salary for the position commences at $109,525.60 per annum, plus 12% superannuation.

Additional information

Position-related enquiries can be directed to Fiona Rogers, Faculty Business Director at [email protected]

Application and submission details

For further details regarding this appointment, please reference the Position Description and Selection Criteria.

Applicants can apply using the Apply Now button. All candidates are required to register online via our candidate portal prior to submitting an application. We request that you submit the necessary supporting documents to support your online application. These documents should include your Curriculum Vitae/Resume and a Cover Letter addressing the Selection Criteria outlined in the Position Description above.

For current Bond University staff, apply directly via HR Connect, log in with staff credentials, from the Home dashboard select Careers, select the role and apply.

If you require any assistance with your application submission, please visit Applying for jobs at Bond.

Applications close: 11:59pm, Sunday 4 May 2025.

Applicants must have current work rights in Australia at the time of application. This status will be verified as part of the recruitment process.

Please note, the successful applicant will be required to produce a certified copy of their highest qualification received prior to commencement of duty.

Conditions of employment are offered under a Bond Workplace Agreement (BWA).

Bond University is an equal opportunity employer, and we encourage our students and staff to respect individuality, inclusiveness and diversity. In line with Bond University’s values, people from diverse backgrounds, women, Aboriginal and Torres Strait Islander people, people who identify as LGBTIQ+, and people with a disability are encouraged to apply for positions at the University.

Please advise the Talent Acquisition Team if you require any reasonable accommodations to assist you at anytime during the recruitment process.

For more information, visit Supporting diversity at Bond | Bond University | Gold Coast, Queensland, Australia

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*Australian Financial Review’s Best Universities Ranking 2024